Privacy Policy
Welcome to the Privacy Policy of Cosy Camping Co. This policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website (the "Site").
Personal Information We Collect
When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. Additionally, we gather information about the specific web pages or products you view, as well as the websites or search terms that directed you to our Site. We refer to this collected information as "Device Information."
We gather Device Information using various technologies, including cookies, log files, and web beacons, tags, and pixels.
When you make a purchase or attempt to make a purchase through our Site, we collect certain information from you, such as your name, billing and shipping addresses, payment details, email address, and phone number. This information is referred to as "Order Information."
The term "Personal Information" in this Privacy Policy includes both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfil orders placed through our Site, including processing payments, arranging shipping, and providing order confirmations and invoices. Additionally, we may use this information to communicate with you, screen orders for potential risk or fraud, and send you information or advertising related to our products or services, based on your preferences.
We utilise Device Information to help us screen for potential risk and fraud, improve and optimize our Site, and generate analytics regarding customer interactions and browsing behaviour. This helps us assess the effectiveness of our marketing and advertising campaigns.
By submitting your contact information on our website, you acknowledge that we may add you to our email lists. You can opt out of these emails at any time using the link provided at the bottom of each email.
We also employ advertising cookies to understand your interests and provide targeted advertising or marketing communications that we believe may be relevant to you. This involves placing advertising cookies on your computer as you browse our website, enabling us to present you with retargeting advertising on other sites based on your interactions with our website.
We utilise Google and Facebook as our display advertising partners for retargeting purposes. Please note that the techniques employed by our partners do not collect personal information such as your name, email address, postal address, or telephone number.
Sharing Your Personal Information
We share your Personal Information with third-party service providers to assist us in using your Personal Information, as described above. For instance, we use Shopify to power our online store and Google Analytics to analyse customer behaviour on our Site.
We may also disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising
As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.
You can opt out of targeted advertising from various services using the links provided in our Privacy Policy.
Do Not Track
Please be aware that we do not alter our Site's data collection and use practices in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access, correct, update, or delete your personal information. If you would like to exercise these rights, please contact us using the information provided below.
Data Retention
We will retain your Order Information for our records unless you request its deletion.
Changes
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Minors
Our Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices, to ask questions, or to file a complaint, please contact us via email at info@cosycampingcompany.co.uk.
